Frequently Asked Questions

​We are happy to help you set up an appointment! Feel free to call our Leasing Office at 412.668.5285 or submit a contact form on our website.

​Many of our properties do have great floor plans, located in the details section of available apartments on our website. If there is a specific unit that you are interested in, contact us and we'll be happy to send you a link!

​We can accommodate live virtual tours for immediate move in only. We also have 360° tours of many units! Just reach out and we are happy to either schedule a live virtual tour or send you a 360° tour of one of our units!

​Yes - we offer leases as short as 4 months; however, availability of leases shorter than 12 months is limited depending on several factors, including market conditions and seasonality. Please contact our Leasing Office for more details.

​We have a great online application process! The rental application is completed through our website. You will need a valid government issued ID and proof of income, among other items.

​International students will also complete our standard online application. You also need to provide your immigration status documents such as: Visa, I-20, J-1, F-1, and university acceptance letter or job offer letter as well.

​We require a $60 application fee per applicant (and $30 for guarantors if applicable), a $295 non-refundable administration fee, first month's rent, security deposit, and utility deposit. If additional conditions apply upon screening (such as pets and/or parking), additional fees will be required.

The Administrative Fee is intended to offset the expenses related to the time and resources spent on processing a new lease (e.g., underwriting, preparing lease documents and other paperwork), coordinating the move-in process, marketing and other administrative tasks involved in renting an apartment. The fee is a non-refundable, one-time charge that is paid once the application is approved and the lease is generated for signature.  It is separate from the application fee, security deposit, utility deposit and monthly rent. 
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The Application Fee is intended to cover the cost of credit and background checks and to hold the apartment for the applicant (i.e., keep it off the market during the application process).
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​Typically, guarantors are needed if you do not meet the income requirements of 3x the rent. Please note that if a guarantor is married, we require the spouse to also be added as a guarantor. However, if you are an international student with appropriate documentation, such as an F-1 Student Visa and a Form I-20, you typically not need a guarantor.

​All utilities are paid by the resident.

​Yes - We offer both fully and partially furnished apartments; however, unit availability is limited. We also work with companies that will furnish the apartment for you - please contact the Leasing Office for more details.

​We have many pet friendly properties! There are no breed or weight restrictions; however, there is a maximum of two (2) pets allowed (cats and/or dogs).

​Each pet adds an additional $45/month to your lease.

​Yes - renters' insurance coverage is required throughout the duration of the lease. Not doing so, or losing coverage, will result in an additional fee.

​Your policy will need the following conditions:
1. ​Date that coverage is effective.
2. Date that coverage expires.
3. Identify Mozart Management LLC as an Additional Interest, using the following address:
                Mozart Management LLC
                P.O. Box 477
                Lehi, UT 84043
4. A personal liability limit of at least $100,000.00.
5. The dollar amount of personal property covered must be not less than $10,000. We strongly suggest a deductible of not more than $250.00, and that is the maximum amount for which a claim may be asserted against the Manager.
6. The apartment by number and address.
7. All resident signatories to the Lease Agreement must be named as either policy holders or as additional insureds.

A key can be loaned out during normal business hours (Mon-Fri) at our Leasing Office. If a trip to the office is not feasible, or it is after hours, an additional fee of $75 will be charged to be let back into your apartment.
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​Maintenance requests can be submitted in multiple ways: through the Resident Portal, via email, or give us a call! If the maintenance request is an emergency, please call us immediately at 412.682.7006.

​You will be sent a lease renewal offer approximately five (5) months prior to the expiration of your current lease. To renew, you will simply need to accept the offer online via your Resident Portal. After the offer is approved, we will generate a renewal lease to be signed electronically. At that time, we also request that you send your updated renters' insurance policy.

​Although there may be some exceptions for certain units, you will be responsible for electric, gas/heat, water/sewer and trash.

​No. All utilities are in the name of Mozart Management and Mozart will be responsible for handling the utility accounts and related billing.

​All the utility charges will vary month-to-month, depending on usage.  For example, electricity will typically be higher during the summer months (because of air conditioning) while gas/heat will typically be lower in the summer months (because of warmer temperatures), and vice versa.

​We can provide you with the average historical usage cost (based on 2022-2023 usage) for your floorplan.  Please reach out to one of our property managers, who will gladly assist in providing you that information.  Because of seasonality, please note that usage and cost will vary month to month.  Also, because usage is based on a variety of factors and utility rates are subject to change from time to time, we cannot guarantee that these estimates will be accurate.

​Utilities will be billed monthly, one month in arrears, directly onto your financial ledger (within the Payments tab) in Resident Portal.  For example, utility usage in May will be billed to you in June and due July 1^st.  You will also receive a bill via email.  With Conservice, you will also have access to your account online at www.utilitiesinfo.com for account history and bill facts.  Your Conservice account number and password will be printed on your monthly statement.

​No.  However, Mozart Management routinely purchases both electricity and gas in bulk for its accounts.  As a result of having multiple accounts and a larger pool of utility consumption, Mozart typically has leverage to negotiate better rates with suppliers.

​Unfortunately, we cannot provide a budget plan with our new system/process.

​There will be a monthly fee of $5.50 charged by Conservice for the monthly billing of ALL utilities.  There will be one consolidated monthly bill covering all the utilities.

​Yes, you will be required to pay a one-time utility deposit, which is 12% of your monthly rent.  This deposit is due in connection with the signing of your lease agreement.

​Yes, you would receive the difference back if the utility deposit is larger than your final utility bill.  If it's more than the deposit, you would owe us the difference.

​We chose Conservice as our third-party billing company after an extensive process of evaluating several companies.  Conservice, based in Utah, is well-respected and one of the largest utility management companies in the U.S.  We decided to use Conservice for multiple reasons, particularly for the convenience of our residents not having to deal with the various utility companies (we have historically had multiple complaints each year from our residents about dealing with the utility companies).  Conservice provides timely and accurate utility billing with access to live, multilingual customer service representatives and online account data.  In addition, Conservice integrates with our software (Entrata) and thus will be able to make the bills available through the Resident Portal, which is both efficient and convenient for our residents.  Conservice received the 2023 ENERGY STAR Partner of the Year Award from the U.S. Environmental Protection Agency and the U.S. Department of Energy.

The methodology used varies with each utility and is compliant with Pennsylvania and local laws.
 
For any utilities that are currently on a direct meter, you will continue to pay for what you use, determined by the meter for that unit.  

For utilities that are not currently on a direct meter:

Typically, there is only a single meter for the entire building (for each utility), so we will use a ratio utility billing system (RUBS).  RUBS billing is typically utilized where space, building age, configuration, or complexity makes it impossible or too expensive to install individual submeters. RUBS provides a fair and equitable way to distribute the expenses of utilities, such as water, gas (heat), and trash collection among residents based on consumption and industry-accepted formulas, which consider factors like square footage and occupancy.  Please note that the methodologies used do not result in residents subsidizing any costs for vacant units.

• Water/sewer billing - we will be using the 100% Ratio Occupancy allocation method.  This means we divide the charges being allocated by the total number of current authorized occupants of the property.  We then calculate your share by multiplying the result of this calculation by an occupancy factor based upon the total number of authorized occupants in your apartment.  Because two people do not use twice as much of a utility as one person due to shared usage, the following occupancy factor is used to reflect an estimate of consumption:

Number of Occupants	Occupancy Factor
1	1
2	1.6
3	1.9
Each additional occupant	+0.3

 

• Gas (heat) billing - we will be using the 100% Square Footage allocation method.  This means we divide the charges being allocated by the total square feet of all units at the community/property.  We then multiply the result of this calculation by the estimated square footage of your apartment.
• Electric billing - we will be using the 100% Square Footage allocation method. This means we divide the charges being allocated by the total square feet of all units at the community/property.  We then multiply the result of this calculation by the estimated square footage of your apartment.
• Trash billing - we will be using the By Unit allocation method.  This means the total charges being allocated are divided by the total number of rentable and occupied units at the property, and the result is your allocation.

Our boilers are controlled by a computer system that calculates the proper amount of heat to deliver (using an algorithm based on multiple factors, including current exterior and interior temperatures, prior 24-hour temperatures (trend line), humidity, sky cover (sun), and time of day).  This system has been refined over the past several decades, and it has proven to provide the most efficient and greatest comfort level to our residents. 

The radiators in your apartment are designed to be controlled by you, subject to the limitations of the central boiler controls.  The radiator handle at one end of the radiator controls the steam (or water) entry and is the only means of controlling the individual radiator.  For our one-pipe hot water-based systems (some portion of our buildings), please note that there are only two (2) radiator handle positions that will allow the system to function properly:

1. All the way open (full counterclockwise)
2. All the way closed (full clockwise). 

​Setting the handle between these two settings will cause the radiator to fill with water, spew water from the air relief valve, and often create a very loud water hammer noise.  When the radiator fills with water, it will no longer produce heat.  This condition is called flooding.  Steam radiators, on the other hand, should never have an accumulation of water in them.  If you are unable to properly turn your radiator valves, please notify your property manager and we will schedule one of our technicians to visit and diagnose the valve.  Our property managers can also provide further information regarding the type of boiler system in your building and the use of your radiators if you are interested. 

​By using this new utility billing method, residents are aware of how much water, sewer, gas, electricity, and trash is being used or consumed, therefore encouraging conservation among the entire community/property.  Please continue to immediately notify management of any leaks, running toilets, etc. or any other utility-related issues so that we can limit waste.  We hope that this important conservation program results in significant conservation of our natural resources, which as we all know are becoming more expensive and scarce.  We can all play a part in conserving utilities and thereby helping our environment.  Thank you for being part of this important program.

​Deposit Alternative is a non-refundable monthly payment that offers an alternative to traditional security deposits (i.e., waives your requirement to provide a cash security deposit).  Opting for a monthly non-refundable payment instead of a large cash deposit helps you keep move-in costs down while still satisfying your community’s financial requirements.

You will pay a one-time enrollment fee of $25 and a non-refundable monthly payment during the term of your lease depending on the amount of your base rent, as follows:
 

Base Rent	Monthly Cost*	Coverage Amount
$501- $1,000	$14.50	$1,000
$1,001 - $1,500	$20.75	$1,500
$1,501 - $2,000	$27.00	$2,000
$2,001 - $2,500	$33.25	$2,500
*Plus any applicable taxes. The monthly cost is not prorated for any partial months.

 
The following is a comparative illustration where the base rent is $1,300 per month:

Deposit Alternative   At move-in $20.75 Monthly payment, plus one-time enrollment fee of $25	Security Deposit   At move-in $1300 One- time payment
At move-out No deposit refund, damages are covered*   In case of damages Covered by Deposit Alternative*   *Damages covered up to the coverage amount and to the extent according to lease language	At move-out Damages are charged against your deposit, balance is refunded*   In case of damages Charged against your deposit.   *Refer to lease language for more details

​It does not constitute insurance.  Mozart Management is not an insurance company nor an insurance producer.  Mozart is merely waiving, in consideration of the monthly payment amount, your requirement to provide a cash security deposit.  However, Mozart may elect to purchase third-party insurance to indemnify, protect and insure itself against risk of loss from any damages incurred under the Lease Agreement.

Yes, in certain cases. Prior to move-in, we’re happy to adjust your deposit preference as needed.

If you’ve already moved in with a traditional security deposit, you may be eligible to switch to the Deposit Alternative within 10 days of your move-in date. After 10 days, switching is no longer an option.

If you originally chose the Deposit Alternative and would like to switch to a traditional cash deposit, please note: the monthly fee for the Deposit Alternative is non-refundable for the current or any previous months. However, once you provide a traditional security deposit, you will no longer be charged the monthly Deposit Alternative fee moving forward.

​It’s common for renters to need the first month’s rent as well as a significant security deposit to secure a new apartment.  This can create a financial burden or even prevent someone from moving into a new home.  The Deposit Alternative helps reduce overall costs at move-in without the complications of a traditional security deposit.

​Nope.  Your rental application is all we need—if you qualify to rent here, you qualify for the Deposit Alternative.  No additional credit or background check is required.

​Great news: if you change units within our Mozart portfolio, we can easily adjust your coverage.  If there were damages on the old unit, or if the new unit calls for a different deposit amount, you’ll be required to enroll in a new Deposit Alternative.  

Unlike a traditional security deposit, the Deposit Alternative is not refundable.  Like a security deposit, however, you’re responsible for damages in excess of the coverage amount.

​*You may be personally responsible for charges that are not covered by the Deposit Alternative such as: any intentional act or illegal activity that causes damage to the property, or any charges or damages that exceed the coverage amount. *

​Deposit Alternative pricing is based on your rent and tax rates on the day you opt in to Deposit Alternative.  The amount could change if there are changes to your lease—such as the rent amount and deposit requirements—or if tax rates change between your opt-in day and your actual move-in date.

​There’s a one-time enrollment fee of $25 when you opt in to the Deposit Alternative.  Going forward, you’ll only be billed the monthly amount.

​No, the fee is not optional. It is part of the lease and the total monthly rent due.

​The added amenities (Dojo Networks Internet and ButterflyMX video intercom) are available for you to use as part of your lease as a bundle.  They cannot be opted out or broken out for a lesser fee.  It is your choice whether or not to use these amenities. 

​Yes, you may continue to use your existing Internet or cable TV services.  However, please note that you will still have to pay the Technology Fee.

​Dojo Networks provides a reliable wired connection of up to 950/950mbps wired port speed and wireless speeds of up to 300mbps.  You will enjoy an instantly accessible, personal Wi-Fi network (property-wide) with no data caps or affected bandwidth – so you can work remotely, keep up with online classes and binge watch at your leisure without ever skipping a beat.  The speed an individual will experience is dependent on multiple variables, such as connection type (wired vs. wireless), distance from the access point, the device type/capability and the number of users on the network at the time.  Speeds are not guaranteed.

​Each apartment unit will have its own access point.  Testing is done along with proactive monitoring for the signal strength in each unit.  Also, the common areas of the building, such as the laundry room and lobbies, if any, will have available Wi-Fi for residents (see below).  Dojo Networks does its best to position the access points so there are no weak signal areas.

​Yes, the common areas of the building, such as the laundry room and lobbies, will have available Wi-Fi for residents (residents can securely access their personal network to watch TV, surf the Internet, check email and stream their favorite show through their devices).

Yes. Your guests will be able to access the network by selecting the “Mozart Guest” SSID for a fast, safe connection.  This connection will time-out after three (3) hours of use.

​Any browser-enabled device is supported – e.g., compatible with iOS, Windows and Android devices, including desktops, laptops, tablets and phones.  Any device with modern Wi-Fi abilities will be able to connect. There is no limit to the number of devices supported by the access point.  There are four (4) ethernet ports available for hard wired connections.  Please do not install any wireless routers as this will interfere with Dojo’s access point and will be turned off if connected.

​Dojo Networks’ internet service is extremely secure.  It comes with enterprise-level security, which means that in addition to enterprise grade firewalls and security products, Dojo Networks utilizes VLAN (Virtual Local Area Network) segmentation and deploys unique PSKs (Pre-Shared Keys) to each resident to ensure the network is secure.  Each user is given a unique password required to log on to the network.  That password tells the network how to route any internet traffic while simultaneously not allowing any one user to see any devices or internet traffic from another user.  For the more technically curious, this is done by providing each user with their own private VLAN.  Each password is tied to a unique VLAN, and no two VLANs are allowed to communicate with each other.  Every device you add to the network with your password is on your specific VLAN, and your neighbor is on their own and separate VLAN with their unique password.  This keeps all of the internet traffic between users separated and unable to communicate with each other.  This is why, for example, if you have a castable streaming device like a Google Chromecast, you are able to cast to your device, but you can’t see any other castable devices from your neighbors.  In addition, your Wi-Fi password has a unique encryption key.  Compared to other networks where all users share their encryption key, Dojo Networks raises the bar on security with unique encryption keys for every user.

​The building and each apartment unit has recently been wired with brand new wiring/cabling.  Any previously existing cable/wiring in your unit for Comcast/Xfinity or Verizon Fios will remain, but it will only work with Comcast/Xfinity or Verizon Fios, as applicable. 

​No. However, the resident is responsible for all other devices or equipment to connect to the Internet (e.g., phone, iPad, tablet, TV, etc.).  Please note, however, that with the new Dojo Network, no outside routers may be hooked up to the network.  It has been built with wireless coverage customized for each property.  If equipment such as a router is hooked up to the Dojo Network, it will be turned off and could interfere with the new Dojo Network.

​Dojo Networks will send your credentials via email and text to your cell phone prior to the service being turned on or prior to your move in.  Please contact Dojo Networks support (see below) if you do not receive them and they will be resent. 

​Dojo Networks has a dedicated Customer Support team available to answer any of your questions or issues 24/7.  You can either email them at [email protected] or call 814-308-0817.  In addition, if you have any other questions or concerns, you can always contact your dedicated Property Manager at Mozart.

​Yes, streaming at higher data rates is supported.  Streaming conditions can vary at times depending on conditions at the content provider, general Internet conditions and even local wireless interference, but generally, high-quality video works well.